Repair Orders

Complete guide to managing repair orders in RepairCore.

Overview

Repair orders track the entire lifecycle of a repair from customer intake to final delivery. Each order contains customer information, device details, parts used, services performed, and payment records.

Viewing Repair Orders

Navigate to Admin > Repair Orders to see all orders.

List Features

• Search - Find orders by code, customer name, or device
• Filter - Filter by status, date range, technician
• Sort - Sort by date, status, customer
• Bulk Actions - Change status or delete multiple orders

Creating a Repair Order

1. Navigate to Admin > Repair Orders
2. Click Create New Order
3. Fill in the order information
4. Click Save

Step 1: Customer & Device

Select or create a customer and their device:

1. Search Customer - Type customer name or phone
2. Create New - Click to add new customer if not found
3. Select Device - Choose from customer's devices or add new
4. Select labels - Select labels to assign to the order

Step 2: Assignments

Assign technicians to work on the order:

1. Click Assignments
2. Select technician from list

Step 3: Diagnostic

Enter the reported problem:

• Notes - What the customer reported
• Attachments - Attach photos or videos
• Estimated Diagnosis - Estimated diagnosis of the device

Step 4: Add Parts & Services

Add parts and services to the order:

Adding Parts and Services:

1. Search for part or service by name or SKU
2. Enter quantity and description
3. Part is added with price and tax

Step 5: Progress Log

• Add Progress and Type - Add progress log entries
• Add Time - Add time spent on the order
• Add Attachments - Attach photos or videos
• Visible to Customer - Make progress log visible to customer

Step 6: Payment Information

• Amount - Enter payment amount
• Payment Method - Select payment method
• Payment Status - Select payment status
• Payment Notes - Add payment notes

Step 7: Delivery Information

• Delivery Date - Select delivery date
• Delivery Method - Select delivery method
• Delivery To - Select delivery to
• Delivery Address - Select delivery address
• Delivery Notes - Add delivery notes

Step 8: Warranty Information

• Warranty Period - Select warranty period
• Warranty Notes - Add warranty notes

Step 9: Documents

• Quotation - Add quotation to the order
• Invoice - Add invoice to the order
• Receipt - Add receipt to the order
• Warranty - Add warranty to the order