Customer & Device Profiles
Know your customers. Remember their devices. Build lasting relationships.
Centralized customer database with complete device history for personalized service.
Without proper customer records, every visit feels like starting from scratch.
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Asking customers to repeat device information every visit
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No history of previous repairs or issues
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Lost contact information and follow-up opportunities
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Cannot identify repeat customers or VIPs
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Missing warranty and service history records
How RepairCore Solves This
Unified Customer Database
Store all customer information in one searchable database with contact details, preferences, and notes.
Device Registry
Link multiple devices to each customer. Track model, serial number, purchase date, and condition.
Complete Service History
View all past repairs, parts used, and costs for any customer or device instantly.
Key Capabilities
Quick Customer Lookup
Find customers by name, phone, email, or device serial number.
Device Profiles
Store device specs, photos, and known issues for each unit.
Service Timeline
Visual timeline of all interactions and repairs per customer.
Customer Tags
Tag VIPs, warranty customers, or problem accounts for quick identification.
Notes & Attachments
Add internal notes and attach documents to customer profiles.
Customer Analytics
See lifetime value, visit frequency, and spending patterns.
Customer Journey
New customer arrives
Create profile with contact info, add first device
Device check-in
Link to existing profile or create new, auto-populate device info
Repair completed
Update device history, record parts used and warranty info
Customer returns
Instant access to all history, personalized service
Follow-up needed
View contact info, send notification, log interaction
Built For
Shop Owners
Build customer loyalty with personalized service.
Repair Chains
Share customer data across all locations seamlessly.
Developers
Extend customer model with custom fields easily.
Technical Details
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Polymorphic relationships for flexible device-customer linking
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Full-text search with Laravel Scout compatibility
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GDPR-ready with data export and deletion features
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Custom fields support via JSON columns
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Import/export customers via CSV
// Laravel + Livewire
class RepairOrder extends Model
{
use HasFactory, SoftDeletes;
// Clean, documented code
public function customer()
{
return $this->belongsTo(Customer::class);
}
// Self-hosted, your data
public function technician()
{
return $this->belongsTo(User::class);
}
}Ready to know your customers better?
Start building lasting customer relationships with complete profiles and history.
One-time purchase. Lifetime updates. 6 months support included.
Explore More Features
RepairCore includes everything you need to run your repair shop